SHIPPING

Our pieces are shipped from Melbourne, Australia.

Victorian Metro White Glove (1 Man): $80 Flat Rate

If you require delivery outside of Victorian Metro, please contact us with your enquiry and we can provide a shipping quote.

Items that are in stock will be shipped within 1—3 weeks of receiving your order and delivery times will vary depending on your location.

Otherwise, our usual lead time is 12 weeks.

RETURNS

All items are final sale, therefore returns, exchanges or refunds are not possible. Please consider your purchase carefully. Deposits paid at the time of purchase are non-refundable.

We welcome any questions to assist you with your purchase.

WARRANTY

Machete pieces are sold without a warranty. Due to the natural characteristics of materials such as galvanised steel, some variation and imperfections in the finishes are to be expected and are considered an intentional aspect of the design.

If you believe there is a fault with your product or it has been damaged in transit, please contact us with images to support your claim.

CARE

We are committed to quality, durability and longevity of our designs. We recommend regular maintenance of your product to ensure that it can be enjoyed for years to come.

Stainless Steel: Wipe with a soft dry cloth to remove dust. For stains, clean gently with mild soap or detergent and warm water, then dry thoroughly with a soft cloth. Do not use abrasives.

Like most metals, stainless steel is not immune to wear and may develop fine scratches through everyday use. These marks are a natural part of the material’s life and, over time, will soften into a more even and characterful patina.

Galvanised Steel: Clean with a soft, dry cloth to remove dust, or gently wash with mild soap or detergent and water. Avoid abrasive cleaners and always dry thoroughly after cleaning. If the item is used outdoors, occasional rinsing with clean water can help prevent the buildup of dirt and environmental residue.

Over time, galvanised steel may develop a subtle natural patina, including areas of light surface rust. This is a normal part of the material’s ageing process and contributes to the character of the material. In some cases, small amounts of rust residue may transfer onto surrounding surfaces, such as flooring or decking.

When used as planters, contact with soil, fertilisers, and naturally occurring salts may accelerate the weathering process and the development of this patina. This is expected and part of the natural ageing of galvanised steel in outdoor environments.